It could also be an accidental case.
I lost some of the data from my contacts when I reset my phone to factory defaults to try to fix a problem and restored everything from the built-in backup system.
As such I had trouble identifying a specialist I'd seen years ago when I had need of their services again because the field that identified them by the office practice did not get restored, only the name, address, and phone number.
My point is that the new model of phone might not transfer all the data from a preloaded contact and nobody realized it at first.
This is a brand new phone, with the default set up being handed to Taylor. Remember what she said to Gauss, she didn't own a civilian phone, much to Gauss's shock. There were no contacts to transfer, just a default set up.
So Jim's location in her contact directory is the phone's default setting when issued to a Ward. Given in interludes we see the attitude "What's good for the PRT branch is good for the Ward"? I'm not so trusting to simple incompetence in this. By making it easier to contact internal superiors over external help? Well most people are lazy, that makes a new Ward more likely to default to letting any complaints be handled, not necessarily solved, internally. Without Youth Guard notification or interference.
Unless say a new Ward has reasons to distrust the program and bull her way through a new and unfamiliar technology to find the Youth Guard's contact info. The PRT has to inculde it, they don't have to make it easy to find.
There is also the fact that the Brockton Youth Guard rep has not been mentioned in the story so far, which might just say more about the local Wards attitude to the Youth Guard then the Youth Guard themselves. That is if Brockton Bay even has their own Youth Guard rep and it wasn't something lost when command of the Wards was transferred from the Protectorate to the PRT.
I do recall a mention of Youth Guard investigations, plural, running from Taylor's complaints against the PRT ENE.
I have to wonder where such a reputation started, was it during the Youth Guard's founding when they were still getting their feet under them as an organization and they overreacted to an issue and it just got further distorted from there. Or was it intentionally made that way by Costa-Brown since its inception to prevent outside influence from other organizations on the PRT and Protectorate, after all Costa-Brown is skilled enough manipulator to ruin the reputation of an organization if it benefits her goals in someway. Either way by the time Taylor joins the Wards the negative perception of the Youth Guard has already been embedded in the culture of the Wards which leaves us with what is usually seen in the fanon (not canon cus the YG only appears in that one quest).
Taylor is in odd position with how most Wards don't have a bias or issues with the Youth Guard when they first join, and by the time they do have issues with the program they have already been brought into the Ward's culture regarding the Youth Guard so don't go to them. Whereas Taylor has issue with the whole program from the moment she joined so had no opportunity to absorb the company culture regarding the Youth Guard.
For the former? It could have been as simple as limits that saw Wards benched for too much time on the clock when shit went down. Or just being benched at all for spending too much time being heroes. Thus gaining the reputation "these people are looking for excuses to prevent you from being a hero".
As for Taylor? She stands antagonistically to Ward's culture, seeing Emma and Sophia as its true face. So zero trust at a minimum, and the reason she hunted down a Youth Guard rep when Emma messaged her. In Taylor's experience going within channels was worse than useless, so she reached to someone outside channels with the authority to Do Something.
And based on her tears? That one act cemented Taylor's trust of the Youth Guard over anything the PRT can do now.
