1. Due to issues with external spam filters, QQ is currently unable to send any mail to Microsoft E-mail addresses. This includes any account at live.com, hotmail.com or msn.com. Signing up to the forum with one of these addresses will result in your verification E-mail never arriving. For best results, please use a different E-mail provider for your QQ address.
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  2. For prospective new members, a word of warning: don't use common names like Dennis, Simon, or Kenny if you decide to create an account. Spammers have used them all before you and gotten those names flagged in the anti-spam databases. Your account registration will be rejected because of it.
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  3. Since it has happened MULTIPLE times now, I want to be very clear about this. You do not get to abandon an account and create a new one. You do not get to pass an account to someone else and create a new one. If you do so anyway, you will be banned for creating sockpuppets.
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  5. Due to the actions of particularly persistent spammers and trolls, we will be banning disposable email addresses from today onward.
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Mail block

Discussion in 'Suggestions & Bugs' started by Reader458, Jan 2, 2021.

  1. Reader458

    Reader458 Getting sticky.

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    Hi.

    Pertaining to the news banner about spam catching mail. I just moved to a new provider, and had to contact support to unblock the QQ IP from their filters. They gave the following advice:

    Thought I pass it on. You probably already know about it, but I thought it couldn't hurt.
     
  2. alethiophile

    alethiophile Shadowed Philosopher Administrator

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    Indeed, this is a known issue.

    The blocklist providers are being annoying about delisting, or indeed telling us anything about what's gotten us onto blocklists. I have some next steps in mind for reconfiguring the mail server, but they're waiting on the XF 2 upgrade.
     
    Crimson Reiter, Skjadir and wasprider like this.
  3. SixthRanger

    SixthRanger Herrscher of Lewds and Power

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    is this the correct place for more information?
    i saw the banner for Microsoft products, i tried switching to protonmail but it was likewise blocked (At least i think so, i never got the confirmation email) so i had to switch back a google email...
    how to know if the email provider has blocked QQ?
     
  4. Reader458

    Reader458 Getting sticky.

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    Well, I can answer that Fastmail has unblocked QQs IP centrally, and I receive their mail.
     
    SixthRanger likes this.
  5. gordianus

    gordianus Your first time is always over so quickly, isn't it?

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    Protonmail seems to have the same problem. I switched to an account there recently, but my confirmation email never arrived even when I clicked the link to resend it, so I had to reset my email address here back to gmail.
    (Similar account confirmation for Spacebattles and Sufficient Velocity worked fine, though.)

    EDIT: Adding admin@questionablequesting.com to the spam whitelist in Protonmail didn't let the message through. I've submitted a support form on their website describing the problem.
     
    Last edited: Jan 10, 2021
    SixthRanger likes this.
  6. gordianus

    gordianus Your first time is always over so quickly, isn't it?

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    I got a response from Protonmail; they said that the message was blocked by an external spam blacklist that you would need to get yourselves removed from:

     
  7. alethiophile

    alethiophile Shadowed Philosopher Administrator

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    Yes, I've tried going through the Spamhaus removal process twice, and each time we're back on it within hours with no explanation.

    I suspect I need to change something more fundamental about how we do E-mail, and most of the obvious options require diving deeper into the forum software itself. This is hard, because our current XF 1.5 is more than a year past its final end-of-life, and no one is doing development or support for it anymore. So I am currently planning to tackle this issue again after we finish the (currently ongoing) XF 2 upgrade process.
     
    SixthRanger, tertius and wasprider like this.
  8. Winterborne

    Winterborne Not too sore, are you?

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    I probably should have read this earlier whoops. Just did it this week and still a thing with Protonmail.